:root{--bg:#f4f6f8;--panel:#fff;--text:#17212b;--muted:#667085;--brand:#e31b23;--brand2:#b91319;--line:#e5e7eb;--green:#17a673;--amber:#f59e0b;--danger:#d92d20;--sidebar:#101828;--sidebar2:#1d2939}*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Arial;background:var(--bg);color:var(--text)}a{color:inherit;text-decoration:none}.app{min-height:100vh;display:flex}.sidebar{width:250px;background:linear-gradient(180deg,var(--sidebar),var(--sidebar2));color:#fff;padding:22px 16px;position:sticky;top:0;height:100vh}.brand{font-size:24px;font-weight:800;letter-spacing:-.5px;margin-bottom:26px}.brand span{color:#ff4d55}.nav a{display:flex;gap:10px;align-items:center;padding:11px 12px;border-radius:10px;margin:5px 0;color:#d0d5dd}.nav a:hover,.nav a.active{background:#ffffff14;color:#fff}.content{flex:1;min-width:0}.topbar{height:66px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 24px;position:sticky;top:0;z-index:10}.page{padding:24px}.grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:18px;box-shadow:0 1px 2px #1018280d}.metric{font-size:30px;font-weight:800;margin-top:6px}.muted{color:var(--muted);font-size:13px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:10px 14px;font-weight:700;cursor:pointer;background:#eef2f6;color:#344054}.btn.primary{background:var(--brand);color:white}.btn.primary:hover{background:var(--brand2)}.btn.danger{background:#fee4e2;color:#b42318}.input,.select,.textarea{width:100%;padding:10px 12px;border:1px solid #d0d5dd;border-radius:9px;background:white;font:inherit}.textarea{min-height:100px;resize:vertical}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:12px}.field label{font-size:13px;font-weight:700}.form-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.table{width:100%;border-collapse:collapse}.table th,.table td{text-align:left;padding:11px 10px;border-bottom:1px solid var(--line);font-size:14px}.badge{display:inline-flex;padding:4px 8px;border-radius:999px;font-size:12px;font-weight:700;background:#eef2f6}.badge.green{background:#dcfae6;color:#067647}.badge.red{background:#fee4e2;color:#b42318}.badge.amber{background:#fef0c7;color:#b54708}.flash{padding:12px 14px;border-radius:10px;margin-bottom:12px;background:#ecfdf3;color:#067647}.flash.error{background:#fef3f2;color:#b42318}.login-wrap{min-height:100vh;display:grid;grid-template-columns:1.15fr .85fr;background:#101828}.login-hero{padding:8vw;color:white;display:flex;flex-direction:column;justify-content:center;background:radial-gradient(circle at 20% 20%,#e31b2345,transparent 35%)}.login-hero h1{font-size:54px;line-height:1.02;margin:0 0 16px}.login-box-wrap{background:#fff;display:flex;align-items:center;justify-content:center;padding:30px}.login-box{width:min(420px,100%)}.chat-shell{height:calc(100vh - 66px);display:grid;grid-template-columns:330px minmax(420px,1fr) 330px;background:#fff}.chat-list{border-right:1px solid var(--line);overflow:auto}.chat-list-head{padding:14px;border-bottom:1px solid var(--line);position:sticky;top:0;background:#fff;z-index:2}.chat-item{padding:13px 14px;border-bottom:1px solid #f0f2f4;cursor:pointer}.chat-item:hover,.chat-item.active{background:#f8fafc}.chat-name{font-weight:750;display:flex;justify-content:space-between;gap:10px}.chat-preview{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--muted);font-size:13px;margin-top:4px}.chat-main{display:flex;flex-direction:column;min-width:0;background:#f4f1ea}.chat-head{height:64px;padding:0 16px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.messages{flex:1;overflow:auto;padding:20px}.bubble{max-width:72%;padding:10px 12px;border-radius:12px;margin:7px 0;box-shadow:0 1px 1px #00000012;white-space:pre-wrap}.bubble.in{background:white}.bubble.out{background:#d9fdd3;margin-left:auto}.bubble.system{margin:10px auto;background:#fff7d6;max-width:85%;font-size:12px;color:#665c2c}.bubble small{display:block;text-align:right;color:#667085;margin-top:5px}.composer{background:#fff;padding:10px;border-top:1px solid var(--line);display:flex;gap:8px}.composer textarea{resize:none;height:44px;min-height:44px}.inspector{border-left:1px solid var(--line);overflow:auto;background:#fff}.inspector section{padding:16px;border-bottom:1px solid var(--line)}.ai-box{background:#fef3f2;border:1px solid #fecdca;border-radius:12px;padding:12px}.ai-answer{margin-top:10px;background:white;padding:10px;border-radius:8px;font-size:14px;white-space:pre-wrap}.empty{height:100%;display:flex;align-items:center;justify-content:center;text-align:center;color:var(--muted);padding:30px}.section-title{font-size:20px;font-weight:800;margin:0 0 14px}.two-col{display:grid;grid-template-columns:1fr 1.4fr;gap:18px}.toolbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.online-dot{width:9px;height:9px;border-radius:50%;background:#12b76a;display:inline-block;margin-right:6px}@media(max-width:1100px){.grid{grid-template-columns:repeat(2,1fr)}.chat-shell{grid-template-columns:290px 1fr}.inspector{display:none}}@media(max-width:780px){.sidebar{display:none}.grid,.form-row,.two-col{grid-template-columns:1fr}.login-wrap{grid-template-columns:1fr}.login-hero{display:none}.chat-shell{grid-template-columns:1fr}.chat-list{display:none}.page{padding:14px}}

/* ===== Faladoria Core Operacional v0.2.0 ===== */
.brand{display:flex;flex-direction:column;line-height:1}.brand small{font-size:9px;letter-spacing:2px;color:#98a2b3;margin-top:7px}.sidebar{display:flex;flex-direction:column}.sidebar-foot{margin-top:auto;padding:12px}.version-pill{font-size:11px;color:#98a2b3;border:1px solid #344054;border-radius:999px;padding:5px 8px}.presence-select{border:1px solid var(--line);background:#fff;border-radius:10px;padding:8px 10px;color:#344054;font-weight:700}.flash-wrap{padding-bottom:0}.admin-tabs{display:flex;gap:4px;overflow:auto;background:#fff;border-bottom:1px solid var(--line);padding:0 24px;position:sticky;top:66px;z-index:9}.admin-tabs a{padding:13px 12px;color:#667085;font-size:13px;font-weight:700;white-space:nowrap;border-bottom:2px solid transparent}.admin-tabs a.active{color:#101828;border-color:var(--brand)}.grid-6{grid-template-columns:repeat(6,minmax(0,1fr))}.metric-card{min-height:105px}.dashboard-hero{margin-top:18px;display:flex;justify-content:space-between;align-items:center;gap:30px;padding:28px;background:linear-gradient(120deg,#fff,#fff5f5)}.dashboard-hero h2{font-size:28px;margin:6px 0 8px}.dashboard-hero p{max-width:760px;color:#667085}.eyebrow{font-size:11px;font-weight:900;letter-spacing:1.6px;color:var(--brand)}.hero-actions{display:flex;gap:8px;flex-wrap:wrap}.three-col{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin-top:18px}.admin-wide{grid-template-columns:.9fr 1.5fr}.stack-list{display:flex;flex-direction:column;gap:10px}.stack-list.slim{margin-top:14px}.manage-item,.mini-details{border:1px solid var(--line);border-radius:12px;background:#fff}.manage-item summary,.mini-details summary{list-style:none;cursor:pointer;padding:13px;display:flex;align-items:center;justify-content:space-between;gap:12px}.manage-item summary::-webkit-details-marker,.mini-details summary::-webkit-details-marker{display:none}.manage-body{padding:14px;border-top:1px solid var(--line)}.item-right{display:flex;align-items:center;gap:7px}.presence-badge{display:inline-flex;align-items:center;font-size:11px;font-weight:800;padding:4px 7px;border-radius:999px;background:#f2f4f7;color:#667085}.presence-badge.online{background:#dcfae6;color:#067647}.presence-badge.paused{background:#fef0c7;color:#b54708}.presence-badge.away{background:#eef4ff;color:#3538cd}.presence-badge.offline{background:#f2f4f7;color:#667085}.soft{border:0;border-top:1px solid var(--line);margin:16px 0}.permission-row{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:7px 0}.select.compact{width:240px;max-width:48%}.chip-list{display:flex;flex-wrap:wrap;gap:8px}.binding-chip{display:flex;align-items:center;gap:8px;background:#f2f4f7;border-radius:999px;padding:6px 7px 6px 11px}.binding-chip button{border:0;border-radius:50%;width:23px;height:23px;cursor:pointer;background:#fff;color:#b42318}.inline-form{display:flex;gap:8px;align-items:center}.grow{flex:1}.manage-line{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 0;border-bottom:1px solid #f2f4f7}.manage-line:last-child{border:0}.icon-btn{width:36px;height:36px;border:0;border-radius:9px;background:#f2f4f7;color:#344054;cursor:pointer;font-size:18px}.checkline{display:flex;gap:8px;align-items:center;font-size:13px;color:#475467}.table-wrap{overflow:auto}.row-menu{position:relative}.row-menu summary{cursor:pointer;color:#344054;font-weight:700;list-style:none}.popover{position:absolute;right:0;top:28px;z-index:20;width:340px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 30px #10182824;padding:14px}.channel-row{display:flex;align-items:center;gap:10px;padding:11px 0;border-bottom:1px solid var(--line)}.channel-icon{width:38px;height:38px;display:grid;place-items:center;border-radius:11px;background:#101828;color:#fff;font-weight:800;font-size:12px}.switch-label{display:flex;align-items:center;gap:5px;font-size:12px}.color-input{width:42px;height:42px;border:0;background:none}.tag-cloud,.tag-area{display:flex;flex-wrap:wrap;gap:7px;margin-top:12px}.tag{display:inline-flex;border:1px solid color-mix(in srgb,var(--tag-color) 35%,#fff);background:color-mix(in srgb,var(--tag-color) 10%,#fff);color:#344054;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:700}.tag.removable{cursor:pointer}.canned-line{display:flex;gap:10px;padding:9px 0;border-bottom:1px solid var(--line)}.canned-line b{min-width:90px}.tall{min-height:180px}.setting-toggle{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;border:1px solid var(--line);border-radius:12px;padding:14px;margin-bottom:10px}.setting-toggle p{margin:4px 0 0}.setting-toggle input{width:19px;height:19px}.hours-row{display:grid;grid-template-columns:1fr 115px 28px 115px;align-items:center;gap:8px;padding:6px 0}.compact-time{padding:8px}.feature-list{padding-left:20px;color:#475467;line-height:1.9}.upgrade-page{display:flex;justify-content:center;padding-top:60px}.upgrade-card{max-width:760px;width:100%;padding:30px}.upgrade-card h1{margin:10px 0}.upgrade-icon{width:54px;height:54px;border-radius:17px;background:#ecfdf3;color:#067647;font-size:28px;display:grid;place-items:center;font-weight:900}.upgrade-checks{margin-top:20px;border:1px solid var(--line);border-radius:12px;overflow:hidden}.upgrade-checks>div{padding:12px;border-bottom:1px solid var(--line)}.upgrade-checks>div:last-child{border:0}.check{display:inline-grid;place-items:center;width:22px;height:22px;border-radius:50%;margin-right:8px}.check.ok{background:#dcfae6;color:#067647}.check.pending{background:#fef0c7;color:#b54708}.btn-lg{padding:13px 18px}.upgrade-required{max-width:760px}.danger-text{color:var(--danger)}

/* Atendimento v2 */
.chat-shell.v2{grid-template-columns:350px minmax(500px,1fr) 345px}.chat-list{display:flex;flex-direction:column;overflow:hidden}.chat-list-head{position:static}.conversation-list{flex:1;overflow:auto}.inbox-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.inbox-filters{display:flex;gap:5px;overflow:auto;padding-top:10px}.filter-btn{border:0;border-radius:999px;background:#f2f4f7;color:#475467;padding:7px 10px;font-size:11px;font-weight:800;cursor:pointer;white-space:nowrap}.filter-btn.active{background:#101828;color:#fff}.chat-item{width:100%;border:0;border-bottom:1px solid #f0f2f4;background:#fff;display:grid;grid-template-columns:42px 1fr;gap:10px;text-align:left}.chat-item.critical{box-shadow:inset 4px 0 0 var(--danger);background:#fff8f7}.chat-avatar,.avatar{width:42px;height:42px;border-radius:50%;background:#e8edf3;display:grid;place-items:center;font-weight:900;color:#475467}.chat-item-body{min-width:0}.chat-name small{font-weight:500;color:#98a2b3}.chat-row-meta{display:flex;justify-content:space-between;align-items:center;margin-top:5px;font-size:11px;color:#98a2b3}.sla-mini{color:#b42318;font-weight:800}.empty-list{padding:30px 16px;text-align:center;color:#98a2b3}.chat-person{display:flex;align-items:center;gap:10px}.status-select{width:auto;min-width:165px;padding:8px}.danger-soft{background:#fff1f0;color:#b42318}.quick-bar{height:42px;background:#fff;border-top:1px solid var(--line);display:flex;align-items:center;gap:6px;padding:5px 10px;position:relative}.quick-btn{border:0;background:#f2f4f7;border-radius:9px;width:34px;height:32px;cursor:pointer}.quick-btn.recording{background:#fee4e2;animation:pulse 1s infinite}.canned-menu{position:absolute;left:10px;bottom:42px;width:340px;max-height:300px;overflow:auto;background:#fff;border:1px solid var(--line);box-shadow:0 12px 30px #10182824;border-radius:12px;padding:6px;z-index:20}.canned-menu button{width:100%;border:0;background:#fff;text-align:left;padding:9px;border-radius:8px;cursor:pointer}.canned-menu button:hover{background:#f8fafc}.canned-menu button span{display:block;color:#667085;font-size:12px;margin-top:3px}.composer{padding:9px 10px}.send-btn{min-width:82px}.bubble{overflow-wrap:anywhere}.bubble-sender{font-size:11px;font-weight:800;color:#667085;margin-bottom:4px}.attachment{display:flex;flex-direction:column;gap:5px;margin-top:6px}.attachment audio{width:min(330px,100%)}.attachment.image img{max-width:300px;max-height:280px;border-radius:9px;object-fit:cover}.attachment.video video{max-width:330px;max-height:280px;border-radius:9px}.attachment.document{flex-direction:row;align-items:center;padding:8px;background:#ffffff77;border-radius:8px}.inspector-head,.ai-title{display:flex;align-items:center;justify-content:space-between;gap:8px}.inspector h3{margin:0 0 10px}.contact-name{font-size:17px;margin-bottom:8px;color:#101828}.compact-field{margin-top:12px}.ai-confidence{font-size:11px;color:#667085;margin-top:10px}.ai-source{margin-top:6px}.info-list>div{display:flex;justify-content:space-between;gap:12px;padding:7px 0;border-bottom:1px solid #f2f4f7;font-size:12px}.info-list span{color:#667085}.info-list b{text-align:right}.notes-list{display:flex;flex-direction:column;gap:7px;max-height:200px;overflow:auto;margin-bottom:8px}.note{background:#f8fafc;border-radius:9px;padding:8px;font-size:12px}.note small{display:block;color:#98a2b3;margin-top:4px}.note-box{min-height:70px}.empty-icon{font-size:35px;margin-bottom:10px}.modal{border:0;background:transparent;padding:0;max-width:none}.modal::backdrop{background:#10182888}.modal-card{width:min(520px,calc(100vw - 30px));background:#fff;border-radius:16px;padding:18px;box-shadow:0 24px 60px #10182844}.modal-head{display:flex;justify-content:space-between;align-items:center}.modal-head h3{margin:0}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}.toast{position:fixed;right:20px;bottom:20px;z-index:1000;max-width:420px;background:#101828;color:#fff;padding:12px 15px;border-radius:10px;box-shadow:0 12px 30px #10182833;opacity:0;transform:translateY(10px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:none}.toast.success{background:#067647}.toast.error{background:#b42318}.toast.warning{background:#b54708}.btn-sm{padding:7px 10px;font-size:12px}.manager-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;margin-top:18px}.card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.agent-status-list{display:flex;flex-direction:column}.agent-status{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}.critical-row{background:#fff7f6}@keyframes pulse{50%{transform:scale(.94);opacity:.75}}

@media(max-width:1380px){.grid-6{grid-template-columns:repeat(3,1fr)}.chat-shell.v2{grid-template-columns:310px minmax(480px,1fr) 300px}.manager-grid{grid-template-columns:1fr}.agent-status-list{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.agent-status{border:1px solid var(--line);padding:10px;border-radius:10px}}
@media(max-width:1150px){.chat-shell.v2{grid-template-columns:300px 1fr}.chat-shell.v2 .inspector{display:none}.three-col{grid-template-columns:1fr 1fr}.admin-wide{grid-template-columns:1fr}.grid-6{grid-template-columns:repeat(3,1fr)}}
@media(max-width:850px){.admin-tabs{top:66px;padding:0 10px}.dashboard-hero{align-items:flex-start;flex-direction:column}.three-col{grid-template-columns:1fr}.grid-6{grid-template-columns:repeat(2,1fr)}.hours-row{grid-template-columns:1fr 100px 22px 100px}.user-chip{display:none}.chat-shell.v2{grid-template-columns:1fr}.chat-shell.v2 .chat-list{display:none}.chat-actions .btn:not(.danger-soft),.chat-actions .status-select{display:none}.manager-grid{display:block}.agent-status-list{grid-template-columns:1fr 1fr}}


/* ===== Faladoria Core v0.2.2 — layout refinado ===== */
.topbar-left{display:flex;align-items:center;gap:12px;min-width:0}
.nav-icon{min-width:18px;text-align:center;font-size:15px}
.nav-label{white-space:nowrap}
.nav-toggle{font-size:18px;font-weight:900;background:#eef2f6}
.brand-inline{display:flex;flex-direction:column;line-height:1;font-size:22px;font-weight:800;letter-spacing:-.5px;margin-right:4px;min-width:98px}
.brand-inline span{color:#ff4d55}.brand-inline small{font-size:9px;letter-spacing:2px;color:#98a2b3;margin-top:7px}
.app.sidebar-collapsed .sidebar{width:84px;padding:22px 10px}
.app.sidebar-collapsed .brand{align-items:center;text-align:center;font-size:0;margin-bottom:18px}
.app.sidebar-collapsed .brand::before{content:"FD";font-size:22px;font-weight:900;line-height:1;color:#fff;display:block}
.app.sidebar-collapsed .brand span,.app.sidebar-collapsed .brand small{display:none}
.app.sidebar-collapsed .nav a{justify-content:center;padding:12px 10px}
.app.sidebar-collapsed .nav-label,.app.sidebar-collapsed .version-pill{display:none}
.app.sidebar-collapsed .sidebar-foot{padding:8px 0}
.app-agent .content{width:100%}
.content-agent .topbar{padding:0 18px}
.topbar-agent{padding-left:18px}
.layout-agent-only .page{padding:18px}
.layout-agent-only .chat-shell.v2{height:calc(100vh - 66px);grid-template-columns:300px minmax(0,1fr) 300px}
.layout-agent-only .chat-list{min-width:0}.layout-agent-only .inspector{min-width:0}
.layout-agent-only .chat-head{padding:0 14px}.layout-agent-only .messages{padding:18px}.layout-agent-only .composer{padding:8px 10px}

/* Ajuste de proporção geral do atendimento */
.chat-shell.v2{grid-template-columns:320px minmax(0,1fr) 320px}
.chat-list-head{padding:12px}.inspector section{padding:14px}.chat-head{gap:12px}.chat-actions{gap:6px}

@media(max-width:1380px){.chat-shell.v2{grid-template-columns:300px minmax(0,1fr) 290px}.layout-agent-only .chat-shell.v2{grid-template-columns:290px minmax(0,1fr) 285px}}
@media(max-width:1150px){.app.sidebar-collapsed .sidebar{display:none}.chat-shell.v2{grid-template-columns:290px 1fr}.layout-agent-only .chat-shell.v2{grid-template-columns:285px 1fr}}
@media(max-width:850px){.brand-inline small{display:none}.brand-inline{min-width:auto;font-size:20px}.layout-agent-only .chat-shell.v2{grid-template-columns:1fr}}